The customer service at Tuff Spas has been exceptional. When a custom ordered upgrade was not as expected and there were a few problems with the location of the jets on our new spa, the folks at Tuff Spas immediately offered to build a new spa for me. I did not have to haggle, fight, or threaten. Customer Service is golden with this company. No one is perfect and sometimes things go wrong, but this company strives to make things right! The manufacturing team patiently spent time with me on the telephone and via email pictures so that they could get the exact measurement on where to install a jet for my neck (not an easy thing to communicate). Everyone has been professional, friendly, and respectful. Tuff Spas also cares enough to hire extremely professional delivery service from Diaz Spa Movers. I am also quite pleased with how easy it is to open and close the hard top. After such excellent customer service, I can’t imagine working with any other company. Thank you Tuff Spas!