Service Request

I love my Tuff Spa! I love that it is always ready to enjoy. 102 degrees is perfect for me. The hard cover makes it super easy to open and close. Minimal maintenance required which is key to my satisfaction! Also the adjustable jets are a nice feature especially for my feet after a long hike. Thanks Tuff Spas! Happy customer since 2002.

Dave, I wanted to express that we really enjoy our new Tuff Spa, delivered early July. Thank you to all your staff! Your installer was extremely knowledgeable and helpful also. He worked quickly and got the job done. We love our Tuff Spa, and will tell all our friends. Thanks again for the prompt, courteous service and answer to all of our questions!

The customer service at Tuff Spas has been exceptional. When a custom ordered upgrade was not as expected and there were a few problems with the location of the jets on our new spa, the folks at Tuff Spas immediately offered to build a new spa for me. I did not have to haggle, fight, or threaten. Customer Service is golden with this company. No one is perfect and sometimes things go wrong, but this company strives to make things right! The manufacturing team patiently spent time with me on the telephone and via email pictures so that they could get the exact measurement on where to install a jet for my neck (not an easy thing to communicate). Everyone has been professional, friendly, and respectful. Tuff Spas also cares enough to hire extremely professional delivery service from Diaz Spa Movers. I am also quite pleased with how easy it is to open and close the hard top. After such excellent customer service, I can’t imagine working with any other company. Thank you Tuff Spas!

The customer service at Tuff Spas has Tuff Spas is our main line. We only push acrylic if the customer wants a bigger spa that 6.5′ but this is only in the showroom. We only showcase Tuff Spas at our shows. Tuff Spas are an easy product to transport and set up at shows. You can get a smaller booth to showcase the product which helps keep costs down and profits higher. The best thing I like about sell Tuff Spas is the simplicity of the product: Easy to deliver, easy to service, hard cover, no backyard prep. This is my 10th year selling Tuff Spas and there has been nice improvements over the years to keep moving the product forward. I look forward to many more!Tuff Spas is our main line. We only push acrylic if the customer wants a bigger spa that 6.5′ but this is only in the showroom. We only showcase Tuff Spas at our shows. Tuff Spas are an easy product to transport and set up at shows. You can get a smaller booth to showcase the product which helps keep costs down and profits higher. The best thing I like about sell Tuff Spas is the simplicity of the product: Easy to deliver, easy to service, hard cover, no backyard prep. This is my 10th year selling Tuff Spas and there has been nice improvements over the years to keep moving the product forward. I look forward to many more!been exceptional. When a custom ordered upgrade was not as expected and there were a few problems with the location of the jets on our new spa, the folks at Tuff Spas immediately offered to build a new spa for me. I did not have to haggle, fight, or threaten. Customer Service is golden with this company. No one is perfect and sometimes things go wrong, but this company strives to make things right! The manufacturing team patiently spent time with me on the telephone and via email pictures so that they could get the exact measurement on where to install a jet for my neck (not an easy thing to communicate). Everyone has been professional, friendly, and respectful. Tuff Spas also cares enough to hire extremely professional delivery service from Diaz Spa Movers. I am also quite pleased with how easy it is to open and close the hard top. After such excellent customer service, I can’t imagine working with any other company. Thank you Tuff Spas!